BMGT 364 BMGT364 WEEK 5 QUIZ 4 ANSWERS (2020) - UMUC
UMUC BMGT 364 Week 5 Quiz 4 ANSWERS (2020)
Question 1
Change agents believe they need to be the driving force to solving problems to ensure the organization is successful since people are not inclined to solve their own problems.
o True
o False
Question 2
Jon made it a habit to paraphrase all verbal information. This is a little annoying to the sender, but it ensures that Jonunderstands the message as intended. In the communication process, paraphrasing is
o How the message is decoded
o Feedback
o Annoying
o Critical of the original message
Question 3
---------- is a system of personal relationships that cross hierarchical, departmental, and organizational boundaries.
o Social network
o Formal communications system
o Informal communication system
o Grapevine
Question 4
Selective perception is a form of communication barrier.
o True
o False
Question 5
The communication process may seem simple: one-person send a message and others receive it. The process becomes more complex: however, because the information in the message must be sent and received accurately. The communication-process model describes how the information is sent and received. Which is not a factor in the communication-process model.
o Feedback
o Encrypting
o Channel
o Decoding
Question 6
Which of the following is not a barrier to communication?
o Unfiltered conversation
o Selective perception
o Denotation and connotation
o Physical conditions
Question 7
------------------ is the development of customer value through solutions that meet new, undefined, or existing market needs in unique ways.
o Creative marketing
o Creativity
o Adaptive leadership
o Innovation
Question 8
Which of the following consumer demographic are risk-oriented, leading edge minded individuals who are extremely interested in technological developments?
o Ealy adopters
o Early majority
o Laggards
o Innovators
Question 9
Which is not a type of innovation?
o Structural innovation
o Entrepreneurial innovation
o Strategic innovation
o Technological innovation
Question 10
Understanding current technologies and trends allows a company to align and synchronize operations to optimize returns on innovation
o True
o False
Question 11
The technology life cycle has four distinct stages: research and development, ascent, maturity, and----------.
o Decline
o Foresight
o Scaling
o Competitive advantage
Question 12
Sustainable innovation allows companies to adapt their products and services to incorporate new innovations first.
o True
o False
Question 13
Which is not a step in the Rational-decision making process?
o Establish decision criteria
o Generate alternatives
o Disprove alternatives
o Weight decision criteria
Question 14
The Gilbreths have a large family with 12 children. They need to buy a new vehicle that will serve everyone, including 4 teenagers who are of driving age or approaching it. Their criteria include safety, gas mileage, reliability, and seating for 14. They are following the rational decision-making process so that they can have a family discussion without heated words. What is the next step?
o Generate alternatives
o Weigh the decision criteria
o Identify the problem
o Evaluate alternatives
Question 15
-------------- can arise from the use of language by people from different education levels, culture, and dialect.
o Selective perspective
o Emotional disconnect
o Denotation and connotation
o Credibility
Question 16
Which is not a benefit of effective communications?
o Defines roles
o Provides commitment
o Provides clarity
o Builds relationships
Question 17
Not decoding the message correctly is considered the first misstep in poor message communication.
o True
o False
Question 18
Which of the followings would not be an example of external communication?
o Sales office memo
o Memo
o Request for proposal
o Press release
Question 19
----------------- refers to the process by which information is exchanged.
o Role play
o Motivation
o Networking
o Communication
Question 20
In communication, the validity of the message is tied to the ----------- of the sender. If the receiver doesn’t trust the sender, he will view the message itself with skepticism or suspicion.
o Emotional disconnect
o Selective perception
o Credibility
o semantics
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